BeTradeHappy is the new way for you to tell us how we’re doing. This online survey gives you the opportunity to give your local Plumb & Parts Center branch instant feedback. The simple online platform allows you to share your in branch experience after making any collect transaction.


We want to make sure that we’re capturing to your views more often. BeTradeHappy gives every customer a voice by giving you the opportunity to feedback on every Plumb and Parts Center experience anonymously, allowing us to really understand what you value and what you don’t like about your Plumb and Parts Center experience. We are hoping to hear over 60,000 customer voices in the next 12 months across our 500+ branch network and we can’t wait to find out what you think of us.


Each time you make a purchase in branch, you’ll be invited to give feedback via The survey only takes a few minutes to complete and there is the option to request a call back if you aren’t satisfied with the service in branch. It’s easy to use on mobile devices too, so you can complete the survey anytime and anywhere.

  • Please note, the survey can only be completed with a valid Plumb, Parts or Drain order number.
  • The questionnaire is shaped to capture your views of in branch experience.