Center Framework V1

Credit/Debit Card Fraud

We have been advised of fraudulent credit/debit card activity in relation to orders of Worcester Bosch boilers through the Plumb Center Website. As a result any order for a Worcester Bosch boiler to non-trade account customers placed through the Plumb Center website will be subject to increased security.

Those customers who are affected will be contacted by telephone prior to delivery of their order and will be advised that the following identification must be provided to our delivery driver at the time of delivery:

  • Photo ID for the individual named on the order
  • The payment card used for purchase

Failure to provide proof of Photo ID and payment card details will result in the order being withheld and returned back to branch.

We understand the inconvenience this may cause and fully appreciate your patience and support with this interim solution.

If you have any questions or queries about your order, please contact our Online Support Team on 0344 292 7057.

Our Standard Opening Hours are:

  • 7.30am-8.00pm Monday to Friday
  • 8.00am-5.00pm Saturday
  • 10.00am-4.00pm Sunday